Welcome to the website operated by Vale Hearth LLC (“Vale Hearth,” “we,” “us,” or “our”). By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. Please read these terms carefully before using our website.
1. Use of Our Website
You may use this website for lawful purposes and in accordance with these Terms & Conditions. You agree not to use the website in any manner that could interfere with its operation, compromise its security, or violate applicable laws or regulations.
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, customers, business operations, or legal rights.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, sizing information, colors, and other product details displayed on our website are accurate and up to date.
However, colors and visual appearance may vary depending on your device, display settings, lighting, or other technical factors.
We reserve the right to correct errors, update product information, modify product availability, or discontinue products at any time without prior notice.
3. Orders and Order Acceptance
When you place an order through our website, you are submitting a request to purchase the selected products.
After receiving your order, we may send an order confirmation to the email address provided at checkout. An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving incorrect pricing or product information, suspected fraudulent activity, unauthorized transactions, product availability issues, or other circumstances that require cancellation.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
4. Billing and Payment Terms
All purchases made through our website are one-time sales and one-time purchases.
When you place an order, you authorize the applicable payment provider to charge the total amount shown at checkout for that specific purchase.
We do not operate a subscription, membership, recurring billing, or automatic renewal program for product purchases. No recurring or periodic charges will be made unless you separately place a new order.
The total purchase amount may include the applicable product price, shipping charges, taxes, and any other charges clearly displayed during checkout.
Payment must be successfully authorized before an order can be processed and fulfilled.
5. Pricing
Prices displayed on our website are subject to change without prior notice. The applicable price for an order is generally the price displayed at the time the order is submitted, except where an obvious pricing or technical error has occurred.
If we identify a significant pricing error affecting an order, we may contact you regarding the issue and may cancel the affected order where permitted by applicable law. If payment has already been collected for a canceled order, the applicable amount will be refunded.
6. Shipping and Delivery
We process and ship orders according to the shipping information and delivery terms provided on our website.
Estimated delivery times are provided for general guidance and may vary due to carrier delays, weather, holidays, address issues, or circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.
7. Returns and Refunds
Returns, exchanges, and refunds are subject to the conditions and procedures described in our Refund Policy.
Please review our Refund Policy before purchasing if you have questions about return eligibility, return procedures, exchanges, or refund processing.
8. Intellectual Property
All content available on this website, including text, graphics, product images, logos, designs, layouts, icons, and other materials, is owned by or licensed to Vale Hearth LLC unless otherwise stated.
You may not reproduce, distribute, modify, publish, transmit, sell, or otherwise use our website content for commercial purposes without prior written permission.
9. Third-Party Services
Our website may rely on third-party services, including payment processors, shipping providers, website technology providers, analytics services, and other service providers.
Your use of third-party services may also be subject to the applicable terms and policies of those third parties. We are not responsible for the independent practices or policies of third-party services.
10. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes;
- Attempt to gain unauthorized access to our website, systems, or accounts;
- Interfere with the security or operation of the website;
- Submit false, misleading, or fraudulent information;
- Use automated systems to access or collect website content without authorization;
- Copy or reproduce website content for unauthorized commercial purposes; or
- Engage in conduct that may damage our website, business, customers, or service providers.
11. Disclaimer
To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We make reasonable efforts to maintain accurate website information but do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, Vale Hearth LLC will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the website or purchase of products, except where such liability cannot be excluded under applicable law.
Our liability relating to a specific purchase will, to the extent permitted by law, be limited to the amount paid for the applicable product or transaction giving rise to the claim.
13. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Vale Hearth LLC and its officers, employees, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another party’s rights.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices, or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date. Your continued use of the website after an updated version is posted constitutes acceptance of the revised terms to the extent permitted by applicable law.
15. Governing Law
These Terms & Conditions are governed by the applicable laws of the State of Texas and the applicable laws of the United States, without regard to conflict-of-law principles, except where applicable law provides otherwise.