Vale Hearth LLC (“Vale Hearth,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Personal and Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other information you voluntarily provide when placing an order or contacting us.
Order and Transaction Information
When you make a purchase, we may collect information related to your order, including products purchased, order details, transaction status, shipping information, and related customer service communications.
Payment Information
Payments may be processed through third-party payment providers. We do not need to retain complete payment card numbers or security codes on our own systems. Payment information may be collected and processed directly by the applicable payment processor in accordance with its privacy policy and security practices.
Device and Usage Information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, referring pages, pages viewed, access times, and general website usage information.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, maintain security, and improve website functionality. Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining the appropriate consent.
2. How We Use Personal Information
We may use personal information for the following purposes:
- To process and fulfill orders;
- To provide shipping and delivery services;
- To process payments and prevent fraudulent transactions;
- To communicate with you regarding orders, returns, exchanges, and customer service requests;
- To provide information or support you request;
- To maintain and improve our website and services;
- To personalize website functionality and customer experience;
- To maintain website security and prevent unauthorized activities;
- To comply with applicable laws, regulations, and legal obligations; and
- To establish, exercise, or defend legal claims where necessary.
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without providing appropriate notice where required by applicable law.
3. How We Share Personal Information
We may disclose personal information to service providers and business partners that assist us in operating our website and providing services to you. These may include:
- Payment processing providers;
- Shipping and delivery providers;
- Website hosting and technology providers;
- Customer service and communication providers;
- Fraud prevention and security service providers;
- Analytics and website performance providers; and
- Professional advisers or governmental authorities when required by law.
These service providers may access personal information only as reasonably necessary to perform services on our behalf and subject to applicable contractual or legal requirements.
We may also disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, prevent fraud or abuse, or protect the safety of our customers and others.
4. Sale or Sharing of Personal Information
Vale Hearth LLC does not sell personal information for monetary consideration.
Where applicable under California law, you may have the right to opt out of the sale or sharing of your personal information for purposes of cross-context behavioral advertising. You may submit a request using the privacy contact information provided below.
We will not discriminate against you for exercising privacy rights provided by applicable law.
5. Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may provide you with certain rights regarding your personal information, subject to applicable exceptions.
Depending on the circumstances, these rights may include:
- The right to know about personal information we collect, use, or disclose;
- The right to request access to personal information;
- The right to request correction of inaccurate personal information;
- The right to request deletion of personal information, subject to legal exceptions;
- The right to opt out of the sale or sharing of personal information where applicable;
- The right to limit certain uses or disclosures of sensitive personal information where applicable; and
- The right not to receive discriminatory treatment for exercising applicable privacy rights.
To submit a privacy request, please contact us using the information provided below. We may take reasonable steps to verify your identity before processing certain requests.
If you use an authorized agent to submit a request on your behalf, we may require appropriate documentation confirming the agent’s authority as permitted by law.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing applicable agreements.
Where required by our business or legal obligations, personal information associated with completed orders may be retained for up to 7 years after order completion.
When personal information is no longer reasonably required for these purposes, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of personal information.
8. Children's Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete such information.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms. These third parties operate independently and may have their own privacy policies and practices.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you access.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.
When changes are made, we will update the effective date shown at the beginning of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle personal information.