CARRIAGE TERMS

Vale Hearth LLC (“Vale Hearth,” “we,” “us,” or “our”) provides shipping services within the United States. At this time, our products are available for delivery to U.S. addresses only.

1. U.S. Shipping Only

We currently ship orders only to addresses within the United States.

Shipping options available at checkout are limited to eligible U.S. destinations. The checkout page is configured for U.S. shipping only, and international shipping addresses are not accepted.

Please make sure your shipping address is complete and accurate before submitting your order.

2. Order Processing

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Orders are not normally processed on weekends or U.S. federal holidays. Processing times may be slightly longer during periods of high order volume or other circumstances that affect normal operations.

Once your order has been processed and handed over to the shipping carrier, transit time begins.

3. Estimated U.S. Delivery Time

Estimated delivery within the United States is generally:

3–7 business days after the order has been processed and shipped.

The estimated delivery time is provided for general guidance and is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

4. Shipping Carriers

We may use reputable shipping carriers to deliver orders within the United States, including:

USPS
UPS
FedEx

The carrier used for an individual order may vary depending on the destination, package characteristics, and operational considerations.

5. Tracking Information

When tracking information is available, it will be provided through the contact information associated with your order.

After the package has been handed to the carrier, tracking information may require some time to become active in the carrier's system.

Customers can use the tracking information to monitor the progress of their shipment.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

Full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code

Vale Hearth LLC is not responsible for delivery problems or delays resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist before the order is shipped.

7. Delivery Delays

Although we work with established carriers to facilitate reliable delivery, shipping delays may occur due to circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, transportation issues, incorrect addresses, or other unforeseen events.

Such delays do not necessarily qualify an order for a refund or cancellation.

8. Lost or Damaged Packages

If your package appears to have been lost, significantly delayed, or damaged during transit, please contact us with your order information and any relevant tracking details.

We may work with the applicable carrier to investigate the shipment and determine the appropriate next steps.

For packages marked as delivered but not received, customers should first check around the delivery location and with household members, neighbors, or the property management office where applicable. We may also assist with contacting the carrier when appropriate.